We respect your right to control your data. Here's exactly what happens when you delete your account.
Go to Settings → Delete Account and follow the confirmation prompts.
Send a request to help@locanter.com from the email address associated with your account.
When you delete your Locanter account, the following data is permanently removed from our systems:
| Data | Action | Timeframe |
|---|---|---|
| Account profile (name, email, preferences) | Permanently deleted | Within 30 days |
| Interaction & behavioural data | Permanently deleted | Within 30 days |
| Location data | Permanently deleted | Within 30 days |
| Push notification token | Deleted | Immediately |
| Reviews you authored | Anonymised | Within 30 days |
| Organizer profile (if applicable) | Permanently deleted | Within 30 days |
Transaction & purchase records may be retained for up to 7 years as required by Irish tax law (Taxes Consolidation Act 1997). Payment processing records are independently maintained by our payment provider, Stripe.
If you are an event organizer, any events you created will be unpublished. You may be contacted about open bookings before deletion completes.
You don't have to delete your entire account. Under the EU General Data Protection Regulation (GDPR), you have the right to request erasure of specific categories of your personal data while keeping your account active.
For example, you can request deletion of your interaction data, location history, or device identifiers without closing your account.
To make a partial deletion request, email help@locanter.com citing your right to erasure under Article 17 of the GDPR.