Privacy Policy

Information you give us

When you create an account or set up your profile, we collect your name, email address and, if you sign up with a password, your password (which we only ever store in encrypted form). You can also choose to add a profile photo. You can sign in with an email and password or through Google, Apple or Microsoft, in which case we receive your name and email from that provider.

If you contact us for support, we keep your messages and the details you choose to share so we can help you.

If you are an organiser, we also collect the information you provide to list and manage your events (such as the event's name, description, category, location, dates and times, ticket types and prices, and your refund policy), and the details of any team members you invite to help run your events.

If you enquire about hosting on Locanter through the organiser interest form on our website, we collect the contact details you provide there (your name, organisation, email address and phone number) and use them only to respond to your enquiry and help you get set up. We treat these enquiries like support messages for retention purposes (see Section 9).

Information we collect as you use Locanter

To power discovery and recommendations, we collect information about how you use the Platform, including the events you view, save, share or search for, and the links you follow to external ticketing pages. From this activity we build an interest profile that helps us decide which events to show you. We also collect basic technical information about your device (such as device type, operating system and app version), together with diagnostic and crash information that helps us keep the service stable and secure.

If you have consented to analytics, the app also takes a brief, one-off reading of a few device signals each session: how your device is oriented, whether it is lying flat or tilted, whether it is still or moving, and roughly how bright your screen is. These readings help us understand the setting you are browsing in, so we can order events more usefully. We record them only as coarse categories — never a continuous sensor feed and never precise measurements. The motion reading is a single sample lasting under a second, and none of this is collected on the website. If a reading is unavailable we simply leave it out. Turning analytics off in your privacy settings stops this collection.

With your consent, we use analytics tools to understand how Locanter is used so we can improve it. This includes Google Analytics and PostHog. With your separate consent, PostHog also records sessions — replays of how you move through the app or site (taps, scrolls and navigation) — with text and other sensitive content masked, so we can find and fix usability problems. PostHog stores this information in the European Union. You can turn analytics and session recording on or off at any time in your privacy settings.

Also with your consent, we use Google Analytics together with Google Ads to measure how our advertising performs — for example, which ads lead people to install Locanter — and, where enabled, to help show you more relevant ads. This can involve Google processing data, including online identifiers, on servers outside the European Economic Area (see Section 8). We use Google Consent Mode, so until you consent these tags load in a restricted way that does not store or share advertising or analytics identifiers. You can withdraw this consent at any time.

Location information

If you allow it, we use your device's location to show events near you on the map and in your feed. We use this location only at the time of your request and do not store it. If you don't allow location access, Locanter still works; it simply shows events in a default area rather than tailored to where you are. You can change this permission at any time in your device settings.

Payment and ticketing information

When you buy a ticket, we collect the information needed to complete your order and issue your ticket: your name and email, and the details of your order such as the event, tickets and amount. Your card details are entered directly with our payment processor (Stripe) and are not stored by Locanter. Each ticket includes a secure code used to check you in at the event, and you can choose to add your ticket to Apple Wallet or Google Wallet.

If you buy tickets on our website as a guest (without creating a full account first), we create a lightweight ticket account keyed to the email address you provide, so we can issue your tickets and handle refunds; you confirm that you are 16 or older during checkout. You can claim this account later by signing in with that email address, and all of the rights in Section 10 apply to it like any other account.

If you are an organiser receiving payouts, the identity and bank details required to pay you are collected and verified by Stripe; we keep only the records needed to manage your account and payouts.

Information used to keep Locanter safe

We use information about accounts, devices and payments to detect, prevent and investigate fraud, abuse and other activity that could harm our users or the Platform.

Sensitive information

Some events relate to topics that could reveal sensitive information about you, such as your religion, health or sexual orientation. We do not ask you for sensitive information, and we do not build profiles that label you by these characteristics or use them to make decisions that significantly affect you. Our recommendations are based on your activity with events generally. If we ever offer personalisation based specifically on sensitive interests, we will ask for your explicit consent first, and you will be able to withdraw it at any time.