Delete Your Locanter Account

We respect your right to control your data.

Here's exactly what happens when you delete your account.

How to Delete Your Account

In the Locanter App

Go to Settings → Delete Account and follow the confirmation prompts.

Via Email

Send a request to help@locanter.com from the email address associated with your account.

What Gets Deleted

When you delete your Locanter account, the following data is permanently removed from our systems:

Data	Action	Timeframe
Account profile (name, email, preferences)	Permanently deleted	Within 30 days
Interaction & behavioural data	Permanently deleted	Within 30 days
Location data	Permanently deleted	Within 30 days
Push notification token	Deleted	Immediately
Tickets you purchased	Deleted — upcoming tickets are forfeited	Immediately
Reviews you authored	Anonymised (rating kept, name removed)	Within 30 days

What Is Retained & Why

Transaction & purchase records may be retained for up to 6 years as required by Irish tax law (Taxes Consolidation Act 1997). Payment processing records are independently maintained by our payment provider, Stripe.

If you own an organisation or have created events, your account can't be deleted in the app — this protects the people holding tickets to your events. Please transfer ownership or contact help@locanter.com to arrange deletion.

Partial Data Deletion (GDPR)

You don't have to delete your entire account. Under the EU General Data Protection Regulation (GDPR), you have the right to request erasure of specific categories of your personal data while keeping your account active.

For example, you can request deletion of your interaction data, location history, or device identifiers without closing your account.

To make a partial deletion request, email help@locanter.com citing your right to erasure under Article 17 of the GDPR.