Platform Terms of Use

1.1 The Locanter platform is operated by Locanter Limited, a company incorporated in Ireland (company registration number 802784), whose registered office is at 77 Camden Street Lower, Dublin, D02 XE80, Ireland. In these Terms, Locanter, we, us and our mean Locanter Limited. We may be contacted using the details in clause 23.

1.2 These Terms are the master terms for using the platform. Other terms and policies also apply to specific activities, as set out in clause 2.

1.3 We may update these Terms from time to time. The version that applies is the one published on the platform when you use it. Clause 19 explains how changes are made.

2.1 These Terms apply together with the following, which are incorporated into them by reference:

(a) our Privacy Policy, which explains how we collect and use your personal data; and

(b) where you buy a ticket through the platform, our Ticket Purchase Terms, together with the organiser's own event terms and refund policy.

2.2 If there is any conflict between these documents:

(a) for matters about buying a ticket, the Ticket Purchase Terms apply over these Terms;

(b) for matters about your personal data, the Privacy Policy applies; and

(c) for all other matters, these Terms apply.

2.3 The contract for a ticket and for attending an event, including the organiser's own event terms and refund policy, is a matter between you and the organiser. It is separate from your agreement with us.

In these Terms, the following words have the following meanings:

"Attendee" means a person who accesses or uses the platform to discover, save, share or book Events. You and your refer to you as an Attendee.

"Discovery Services" means the features of the platform that help you find Events, including the map view, the personalised feed, search, filtering, and saving and sharing Events.

"Event" means an event, activity or experience listed on the platform, whether free or ticketed, and whether a Natively-Ticketed Event or an Externally-Ticketed Event.

"Externally-Ticketed Event" means an Event for which any booking or purchase takes place on the Host's own website or a third party's website, with the platform providing discovery and a link out only.

"Host" or Organiser means the venue, business, individual, community group, public body or other person that organises, lists or is responsible for an Event.

"Natively-Ticketed Event" means an Event for which you can buy a Ticket from the Host through the platform.

"platform" means the Locanter mobile applications, website and related online services, however you access them.

"Service Fee" means the fee Locanter charges you for using the platform when you book a Ticket, as described in clause 8.

"Services" means the platform and all services we provide through it, including the Discovery Services.

"Ticket" means the right of admission to an Event that you buy from a Host through the platform.

"Ticket Purchase Terms" means our separate terms that apply when you buy a Ticket, as referred to in clause 7.

"User Content" means content you submit to the platform, as described in clause 11.

4.1 Locanter is a discovery platform. Its purpose is to help you find local events and things to do near you, through our map view, our personalised feed and other discovery features (the Discovery Services).

4.2 For some Events, we also provide technology that lets you buy a Ticket from the Host through the platform (a Natively-Ticketed Event). For other Events, we display the Event and link you out to the Host's own website or to a third party's website, where any purchase takes place (an Externally-Ticketed Event).

4.3 Locanter is not the organiser, promoter, producer, owner or operator of any Event. We do not create, run, control, manage, host or deliver Events. Each Event is organised and delivered solely by the Host, who is solely responsible for it, including its accuracy, content, scheduling, pricing, admission, health and safety, licences and conduct.

4.4 For Externally-Ticketed Events, our role is limited to discovery and signposting. When you leave the platform to view or buy from a Host's own website or a third party's website, that purchase and that website are governed by the Host's or that third party's own terms, not by these Terms. We are not a party to, and have no responsibility for, that transaction.

4.5 For Natively-Ticketed Events, the contract for the Ticket (your right of admission to the Event) is formed directly between you and the Host. The Host is the seller of the Ticket and the merchant of record. Locanter is not the seller, reseller or merchant of record, does not own or take title to any Ticket, and is not a party to the contract between you and the Host for the Ticket or the Event. We act only as the Host's limited agent for the purpose of displaying the Event, facilitating your booking, and collecting payment on the Host's behalf.

4.6 Payments for Tickets are processed by our third-party payment processor. Where you buy a Ticket for a Natively-Ticketed Event, the Ticket price is collected on behalf of, and paid to, the Host. We do not receive the Ticket price as principal and we do not hold it for our own account; it is collected as the Host's agent and remitted to the Host.

4.7 The only contract between you and Locanter in connection with a booking is for (a) your use of the Discovery Services and the platform, and (b) the Service Fee we charge you for facilitating your booking, as described in clause 8. These Terms, together with the Ticket Purchase Terms, govern that contract.

4.8 Because we are not the organiser and are not the merchant of record, we are not responsible for whether an Event takes place, is cancelled, is rescheduled, is fit for purpose, matches its description, or is safe. Your rights in respect of the Event and the Ticket are against the Host. Clause 9 explains how cancellations, changes and refunds are handled.

4.9 Hosts include both businesses (traders) and private individuals, community groups and public bodies. Where a Host is not acting as a trader, consumer protection law may not apply to your contract with that Host. Where we are aware of a Host's status, we may indicate it on the listing.

5.1 To create an account and use the platform you must be at least 16 years old. The platform is not intended for, and must not be used by, anyone under 16.

5.2 By using the platform you confirm that you have the legal capacity to agree to these Terms. If you are aged 16 or 17, you confirm that a parent or guardian consents to your use of the platform and to any purchases you make, and agrees to be responsible for them.

5.3 You must provide accurate, current and complete information when you create your account, and keep it up to date.

5.4 You are responsible for keeping your login details confidential and for all activity that takes place under your account. Tell us straight away at help@locanter.com if you believe your account has been accessed without your permission.

5.5 Your account is personal to you. You may not share, sell or transfer your account, and you may not create an account on behalf of anyone else or using false information.

5.6 We may refuse to provide, or may suspend, restrict or close, an account where we reasonably consider it necessary, as set out in clause 18.

6.1 The Discovery Services help you find Events through features including a map view, a personalised feed, search and filtering, and the ability to save and share Events.

6.2 Event information on the platform is provided by Hosts, or is compiled by us from information made available by Hosts and from publicly available sources. We take reasonable care, but we do not warrant that any listing is accurate, complete, current or error-free, or that any Event will take place as described. You should check key details (such as date, time, location, price and any age or entry requirements) before relying on them or travelling to an Event.

6.3 Our feed and recommendations are personalised. They are ranked using factors such as your approximate location, the Events you view, save and book, how soon an Event is taking place, its popularity, its relevance to your interests, and similar signals. Our Privacy Policy explains how we use your personal data for this.

6.4 Hosts cannot pay us to change your organic search results. Where a listing is promoted or sponsored, including through any future paid promotion features, we will clearly label it as such.

6.5 We may add, change, suspend or remove any Event, listing or feature at any time.

7.1 For Natively-Ticketed Events, you can buy a Ticket from the Host through the platform. When you place an order and it is accepted and payment is taken, a contract for the Ticket is formed between you and the Host, as described in clause 4.

7.2 Additional terms apply when you buy a Ticket: our Ticket Purchase Terms, the Host's own event terms and conditions, and the Host's refund policy. If there is any conflict between these Terms and the Ticket Purchase Terms in relation to a Ticket purchase, the Ticket Purchase Terms apply.

7.3 Your Ticket is usually delivered to you in the app and by email, normally as a QR code for entry. You are responsible for keeping your Ticket secure and not sharing it. The Host controls admission to the Event and may refuse entry in line with their terms and applicable law.

7.4 Listings show Event availability and capacity as reported by the Host. Availability is not guaranteed until your order is confirmed, and Events may sell out.

7.5 You may not resell a Ticket, transfer it for profit, or commercially exploit any Ticket or listing, except where expressly permitted by the Host and by law. We may cancel Tickets that we reasonably believe have been obtained or used in breach of these Terms, fraudulently, or for touting.

8.1 Where you buy a Ticket for a Natively-Ticketed Event, you pay (a) the Ticket price set by the Host, and (b) a service fee charged by Locanter for use of the platform (the Service Fee).

8.2 The Service Fee is currently 4% of the Ticket price plus €0.40 per Ticket. The exact Service Fee is shown to you clearly at checkout before you confirm your purchase. We may change the Service Fee from time to time; the Service Fee that applies to a purchase is the one shown at checkout for that purchase.

8.3 The Ticket price is payable to the Host. The Service Fee is payable to Locanter. Payments are collected and processed by our third-party payment processor, Stripe. By making a purchase you authorise us and our payment processor to charge your chosen payment method for the total amount shown at checkout.

8.4 All amounts shown to you at checkout are the total amounts payable for that purchase. Locanter is not currently registered for VAT and does not charge VAT on the Service Fee. If we become VAT-registered in the future, any VAT that applies to the Service Fee will be included in the Service Fee shown to you at checkout.

8.5 We are not responsible for any fees your bank or card provider may charge you, such as foreign transaction fees.

9.1 Refund and cancellation policies for Tickets are set by the Host, subject to your legal rights that cannot be excluded. Each Host's refund policy is shown on the Event listing or at checkout.

9.2 For Natively-Ticketed Events, we operate a platform refund process and, in the situations below, we will process refunds to you directly through the platform, regardless of the Host's own policy:

(a) if the Host cancels the Event, you will receive a full refund of the Ticket price;

(b) if there is a material change to the Event (for example a significant change to its date or time, or a change of venue), we will offer you a refund;

(c) if the Host does not respond to a refund claim within the timeframe set out in our refund process, we will decide the claim ourselves: where our own records confirm the grounds for the claim (for example, a change to the Event that we notified you about), we will issue the refund automatically; otherwise we will review the claim and the evidence you provided, and issue a refund if we uphold it; and

(d) if we determine that the Event did not take place or was effectively cancelled, we may refund affected Tickets.

Because the Ticket price is held briefly before it is paid out to the Host, we are able to make these refunds to your original payment method. The underlying contract for the Event remains between you and the Host, and your rights in respect of the Event itself are against the Host.

9.3 Where you are entitled to a refund of the Ticket price because an Event is cancelled or materially changed, or where required by law, we will also refund the Service Fee attributable to the refunded Ticket(s).

9.4 Other than as set out in clause 9.3, or as required by law, the Service Fee is non-refundable, including where a Host offers a discretionary refund of the Ticket price, for example for a change of mind.

9.5 Under Irish and EU consumer law, the right to cancel a distance contract within 14 days generally does not apply to contracts for services connected with leisure activities, such as Event tickets, where the contract provides for a specific date or period of performance. This means you may not have a 14-day right to cancel a Ticket purchase. Your rights where an Event is cancelled or materially changed are not affected.

10.1 You agree to use the platform only for lawful purposes and in line with these Terms.

10.2 You must not:

(a) break any applicable law or regulation, or use the platform for any unlawful, fraudulent or harmful purpose;

(b) use the platform to buy Tickets other than for your own genuine attendance or that of your guests, or to tout, resell or commercially exploit Tickets or listings without permission;

(c) access, scrape, copy, harvest, monitor or extract data or content from the platform using any automated means, such as bots, crawlers or scrapers, or otherwise beyond normal personal use, except with our prior written permission;

(d) reverse engineer, decompile or disassemble any part of the platform, or attempt to derive its source code, except to the limited extent this restriction is prohibited by law;

(e) introduce or attempt to introduce any virus, malware or other harmful code, or otherwise interfere with, damage, overload or disrupt the platform or its security, servers or networks;

(f) attempt to gain unauthorised access to the platform, to other users' accounts, or to any systems or data connected to the platform, or circumvent or defeat any security, access control or rate-limiting measure;

(g) impersonate any person or organisation, misrepresent your identity or your connection with any person or organisation, or create accounts by automated means or in bulk;

(h) submit or transmit any content that is unlawful, defamatory, obscene, harassing, threatening, hateful, discriminatory, infringing of others' rights, or otherwise objectionable;

(i) use the platform in any way that infringes our or any third party's intellectual property, privacy or other rights;

(j) make fraudulent bookings, use stolen or unauthorised payment methods, or make false chargeback or refund claims; or

(k) use the platform to send spam or unsolicited communications, or to collect or misuse other people's personal data.

10.3 We may investigate and take action, including the steps in clauses 12 and 18, where we reasonably believe these rules have been broken.

11.1 The platform may let you submit content, such as reviews, ratings, photos, comments or other materials (User Content).

11.2 You keep ownership of your User Content. By submitting User Content, you grant Locanter a non-exclusive, royalty-free licence to host, store, reproduce, adapt, publish, translate and display that User Content for the purpose of operating, providing and promoting the platform, and to sub-licence these rights to the service providers who help us run the platform. This licence is limited to what is needed for those purposes.

11.3 If you stop using the platform, close your account, or remove a piece of User Content, we will stop using that User Content, except that we may continue to display and use User Content that other users rely on, such as published reviews and ratings, and except where the law allows us to continue using it. We may also keep copies where we need to in order to comply with our legal obligations.

11.4 You confirm that you own or have the necessary rights to your User Content, that it is accurate and not misleading, and that it does not breach clause 10.2 or infringe anyone's rights.

11.5 Where the platform displays reviews or ratings of Events or Hosts, we take reasonable steps to ensure that they come from people who actually booked or attended the relevant Event, and we will explain on the platform how we check that reviews are genuine. You must not submit a review for an Event you did not attend, and you must not submit, or accept payment to submit, false or misleading reviews.

11.6 You are responsible for your User Content. We do not endorse it, and we are not responsible for User Content submitted by other users.

11.7 We are not obliged to monitor User Content, but we may review, moderate, refuse, edit or remove any User Content at any time, for example where we reasonably consider that it breaches these Terms or the law. Where we remove or disable access to your User Content, we will give you a reason for doing so, unless we are not permitted to.

12.1 If you believe that an Event, listing, User Content or other material on the platform is illegal, infringes your rights (including intellectual property rights), or breaches these Terms, you can report it to us at help@locanter.com.

12.2 Please give us enough detail to identify the content and explain why you consider it illegal or infringing, so that we can assess and act on your report. We will deal with valid reports without undue delay, and we may remove or disable access to content and take action against the user or Host responsible.

12.3 If you have a complaint about the platform or our services, please contact us at help@locanter.com. We aim to resolve complaints fairly and promptly.

13.1 The platform, including its software, source code, design, look and feel, text, graphics, logos, the Locanter name and brand, and all other content we create or provide (but excluding User Content and Host content), together with all intellectual property rights in them, are owned by or licensed to Locanter. All rights are reserved.

13.2 We grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the platform and its content for your own personal, non-commercial use, in line with these Terms.

13.3 Except as clause 13.2 allows, or as permitted by law, you may not copy, reproduce, modify, adapt, translate, distribute, publish, publicly display, create derivative works from, sell, licence or otherwise exploit any part of the platform or its content, and you may not use our name, logos or trademarks, without our prior written consent.

13.4 Event content and listings may include material owned by Hosts or third parties. That material belongs to those Hosts or third parties, or their licensors, and is provided under their responsibility.

13.5 If you give us any feedback, suggestions or ideas about the platform, you agree that we may use them freely, without restriction and without any obligation to you.

14.1 The platform contains links to, and integrations with, third-party websites, content and services, for example Hosts' websites, third-party ticketing pages, mapping services and our payment processor. We provide these for convenience and we do not control them. We are not responsible for third-party websites, content or services, and your use of them is at your own risk and subject to their own terms.

14.2 Our payment processing is provided by Stripe. By using the platform to make payments, you also agree to the payment processor's applicable terms.

14.3 If you download our app from the Apple App Store or Google Play, your use is also subject to that app store's terms.

14.4 The following applies where you use our iOS app obtained from the Apple App Store: these Terms are between you and Locanter only, and not with Apple, and Apple is not responsible for the app or its content; Apple has no obligation to provide any maintenance or support for the app; to the maximum extent permitted by law, Apple has no warranty obligation in respect of the app; any claims relating to the app are between you and Locanter; and Apple and its subsidiaries are third-party beneficiaries of these Terms in respect of your use of the iOS app, and may enforce these Terms against you.

15.1 We will provide the platform and the Discovery Services with reasonable care and skill. Nothing in these Terms excludes or limits your rights under the Consumer Rights Act 2022 or other consumer protection law that cannot be excluded or limited.

15.2 Subject to clause 15.1, and to the extent permitted by law, the platform and its content are provided on an as is and as available basis. We do not promise that the platform will be uninterrupted, error-free or secure, that defects will be corrected, or that the platform or its content is accurate, complete or current.

15.3 We do not promise that any Event will take place, will take place as described, will be of satisfactory quality, or will be safe. Those matters are the responsibility of the Host, as set out in clause 4.

15.4 We may suspend, withdraw or restrict all or part of the platform for business or operational reasons, and we will try to give you reasonable notice where we can.

16.1 Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any liability that cannot lawfully be limited or excluded, including your rights under the Consumer Rights Act 2022 and other consumer protection law that cannot be excluded.

16.2 Subject to clause 16.1, we are not responsible for:

(a) Events, including their organisation, delivery, cancellation, rescheduling, quality, safety or content;

(b) any act or omission of a Host or other third party;

(c) the contract between you and a Host, including the Ticket and any refund;

(d) third-party websites, content or services; or

(e) loss or damage caused by your breach of these Terms or your misuse of the platform.

16.3 Subject to clause 16.1, we are not liable for any loss or damage that was not reasonably foreseeable, or that was not caused by our breach or negligence. The platform is intended for personal, non-commercial use. If you use it for any commercial purpose, we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

16.4 Subject to clause 16.1, our total liability to you arising out of or in connection with these Terms, the platform and the Discovery Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited, for all claims in aggregate, to the greater of (a) the total Service Fees you paid to us in the 12 months before the event giving rise to the claim, and (b) €100.

16.5 This clause 16 will survive termination of these Terms.

17.1 This clause applies if you use the platform unlawfully, in connection with a business or other commercial activity, or in serious or repeated breach of these Terms. In those circumstances, you agree to compensate us for the reasonable losses, costs and expenses we actually suffer as a direct result of that conduct. This clause does not apply to your ordinary personal, non-commercial use of the platform, it does not cover losses that were not reasonably foreseeable or that were not caused by you, and nothing in it affects your rights as a consumer that cannot be excluded.

18.1 You can stop using the platform at any time, and you can close your account at any time by using the in-app account settings, or by contacting us at the details in clause 23.

18.2 We may suspend, restrict or close your account, or remove your access to all or part of the platform, where we reasonably believe that:

(a) you have broken these Terms or the law;

(b) it is necessary to protect the platform, other users, Hosts or third parties;

(c) it is necessary to comply with a legal or regulatory obligation; or

(d) we are stopping or materially changing the platform.

18.3 Where it is reasonable and lawful to do so, we will give you notice and a chance to put things right. Some clauses, by their nature, will continue to apply after your account is closed, including clauses 4, 8, 11.2, 11.3, 13, 16, 17 and 21.

18.4 Closing your account does not affect any Tickets you have already bought, your contract with the relevant Host, or any rights or obligations that arose before closure.

19.1 We may change the platform and the Discovery Services from time to time, for example to improve them, add features, or comply with the law.

19.2 We may also change these Terms, but only for a valid reason. Valid reasons include reflecting changes to the platform or its features, reflecting changes in how we operate, complying with the law, regulation or guidance or a decision of a court or regulator, improving security, and correcting errors. If we make changes, we will post the updated Terms on the platform and update the date at the top. Where the changes are material, we will give you reasonable notice before they take effect, by a method we consider appropriate, such as in the app or by email.

19.3 Changes take effect from the date stated in the updated Terms. If you continue to use the platform after that date, you accept the updated Terms. If you do not accept a change, you can stop using the platform and close your account before the change takes effect. Changes will not apply to Tickets you have already bought.

20.1 We process personal data in line with our Privacy Policy, available at https://locanter.com/privacy. The Privacy Policy explains what data we collect, how we use it (including for personalisation), and your rights. By using the platform you acknowledge that you have read our Privacy Policy.

21.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by the laws of Ireland.

21.2 The courts of Ireland have jurisdiction over any such dispute or claim. However, if you are a consumer resident in the European Union, you also benefit from any mandatory protections of the law of the country where you live, and nothing in these Terms affects your right as a consumer to bring proceedings, or to be sued, in the courts of the country where you live.

21.3 If you are a consumer, you may also be able to refer a complaint to the Competition and Consumer Protection Commission in Ireland (www.ccpc.ie), or, where your dispute is with a trader based in another EU country, to the European Consumer Centre Ireland (www.eccireland.ie). Using these options does not affect your right to bring court proceedings.

22.1 These Terms, together with the documents referred to in clause 2, are the entire agreement between you and us about your use of the platform, and replace any earlier agreement on that subject. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.

22.2 If any part of these Terms is found to be unlawful, invalid or unenforceable, the rest of the Terms will continue to apply.

22.3 If we do not enforce a right under these Terms, or delay in doing so, that is not a waiver of that right.

22.4 We may transfer our rights and obligations under these Terms to another organisation, for example as part of a business transfer or reorganisation. We will tell you if this happens, and it will not affect your rights. You may not transfer your rights or obligations under these Terms without our written consent.

22.5 Except for clause 14.4, which Apple may enforce, a person who is not a party to these Terms has no right to enforce any of them.

22.6 We are not responsible for any failure or delay in providing the platform that is caused by events outside our reasonable control. This does not affect your rights where an Event is cancelled or changed, which are dealt with in clause 9.

22.7 We may give you notices through the platform, by email to the address linked to your account, or by other reasonable means. You can contact us using the details in clause 23.

22.8 These Terms are provided in English.